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  • Registered Office: 64 The Maltings Cardiff CF23 8EQ
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About Us

Delivering Safe, Person-Centred Care in Line with Welsh Standards

At Exceed Homecare, we are committed to delivering high-quality, person-centred care that enables individuals to live safely, independently, and with dignity in their own homes.
Based in Cardiff, we support individuals across the city and surrounding areas with tailored care that reflects their personal needs, preferences, and outcomes.
Our service is designed and delivered in line with the Regulation and Inspection of Social Care (Wales) Act 2016 and is regulated by Care Inspectorate Wales (CIW). We are fully committed to meeting and exceeding the standards set out in the statutory guidance for domiciliary support services in Wales.

Our Philosophy

We believe that care should always be centred around the individual. We take time to understand each person’s lifestyle, preferences, and goals, ensuring that care enhances independence and promotes wellbeing.

Our approach is guided by the core principles of:

  • Dignity and respect
  • Voice and control
  • Independence and empowerment
  • Wellbeing and outcomes-focused care

These principles reflect the expectations of Welsh legislation and place individuals firmly at the centre of everything we do.

Our Regulatory Commitment

At Exceed Homecare, we operate in full compliance with CIW requirements and the statutory guidance for service providers in Wales.

We ensure that:

  • Each individual has a personal plan tailored to their assessed needs and desired outcomes
  • Care is delivered in line with the five key domains of quality:
    • Well-being
    • Care and support
    • Leadership and management
    • Environment (where applicable)
    • Staffing
  • We maintain robust systems for safeguarding, risk management, and quality assurance
  • We provide a clear and accessible Statement of Purpose, outlining the nature and scope of our services
  • We actively seek and respond to feedback from individuals, families, and professionals

We are committed to continuous improvement and transparency in all aspects of our service delivery.

Our Team

Our team consists of carefully selected, trained, and supported care professionals who are committed to delivering compassionate, high-quality care.

In line with CIW expectations:

  • All staff undergo safe recruitment processes, including enhanced DBS checks
  • Staff complete mandatory training aligned with the Social Care Wales framework
  • Ongoing supervision, appraisal, and professional development are provided

Our Leadership

Exceed Homecare is led by an experienced management team with a strong background in health and social care, governance, and regulatory compliance.

We ensure:

  • Effective leadership and oversight of service delivery
  • Clear policies and procedures aligned with Welsh legislation
  • Regular quality monitoring and service reviews
  • Compliance with reporting and notification requirements to CIW

Our Commitment to Quality and Improvement

We are dedicated to delivering care that is safe, effective, and responsive.

Our quality assurance processes include:

  • Regular reviews of care plans and outcomes
  • Audits of service delivery and documentation
  • Monitoring of incidents, complaints, and feedback
  • Continuous service improvement based on learning and best practice

Our Vision

Our vision is to be a trusted provider of high-quality domiciliary care in Cardiff and surrounding areas, recognised for our commitment to person-centred care, regulatory excellence, and positive outcomes for the people we support.

Working in Partnership

We work collaboratively with:

  • Families and representatives
  • Local authorities and commissioners
  • Healthcare professionals
  • Community organisations

This ensures a coordinated and holistic approach to care, in line with Welsh principles of integrated working.

We are committed to continuous improvement and transparency in all aspects of our service delivery.